Refund policy

At Ahava Acts, we take immense care in crafting meaningful, premium pieces. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

We offer a 30-day return policy, meaning you have 30 days from the date your package is delivered to request a return.

Return Eligibility

To qualify for a return and refund, your item must meet the following criteria:

  • Condition: Unworn, unwashed, and unused, in the exact condition received.
  • Packaging: Complete with all original tags, boxes, and protective packaging intact.
  • Proof of Purchase: An order number, receipt, or original order confirmation email.
  • Non-Returnable Items & Exceptions

For hygiene, health, and safety reasons, certain categories cannot be returned:

  • Personal Care & Wellness Tools: For your safety, items such as personal massage stones, combs, scalp care tools, and compression relief caps cannot be returned once their protective hygiene seals are broken or if they have been handled/used.
  • Sale & Limited-Edition Releases: Marked-down items, archive sales, or promotional gift cards are final sale.

If you have a question regarding whether your specific item qualifies for a return, reach out to us before sending it back.

How to Start a Return

  1. Contact our care team at hello@ahavaacts.co with your order number and the reason for your request.
  2. If your return meets our eligibility criteria, we will email you step-by-step return instructions and a prepaid return shipping label. (Note: Return shipping costs may be deducted from your final refund total unless the item is damaged or defective.)
  3. Package the item securely and ship it to our fulfillment hub:
Ahava Acts Returns
10531 4S Commons Dr, Suite 166-674
San Diego, CA 92127, USA

Items shipped back to us without first requesting and receiving return authorization cannot be accepted or processed.

Damages, Defects & Order Discrepancies

Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or incorrect, email us within 48 hours of delivery at hello@ahavaacts.co with photos of the issue. We will prioritize replacing the piece or issuing a full resolution at no extra cost to you.

Exchanges

The most efficient way to exchange a piece (such as swapping apparel sizes) is to initiate a return for your current item. Once your return is accepted, place a new order on our site for your preferred size or style to secure availability right away.

Refund Processing

Once your returned package arrives at our warehouse and passes our quality inspection, we will notify you via email regarding the approval of your refund.

  1. If approved, funds are automatically credited to your original payment method within 5–10 business days.
  2. Depending on your financial institution or credit card provider, posting times may vary slightly.
  3. If more than 15 business days have passed since your return was marked as approved and you have not seen the credit, please email us at hello@ahavaacts.co.